If you have question about MercyLight Disability Services, you’re in the right place.

1. What services does MercyLight Disability Services provide?

We offer a range of support services including personal care, community participation, skill development, and assistance with daily living to help individuals with disabilities lead independent and fulfilling lives.

2. Who can access your services?

Our services are available to individuals of all ages who are living with a disability. We welcome anyone seeking support, guidance, and opportunities for personal growth.

3. How do I get started with your services?

You can get started by contacting our team via phone, email, or the online contact form. We’ll guide you through the intake process and discuss the best support options for your needs.

4. Are your services covered by NDIS?

Yes, many of our services are NDIS-approved. Our team can help you understand your plan, identify suitable supports, and assist with access if needed.

5. What are your office hours?

Our team is available Monday to Friday, from 9am-5pm (Sydney time), to assist you with enquiries and support needs.

6. Can I visit your office in person?

Absolutely! We welcome visits during our business hours. Our team is happy to meet with you, discuss your needs, and show you how we can support your goals.

7. How do you ensure quality and safety?

We follow strict policies, procedures, and training programs to ensure all services are delivered safely, professionally, and with respect for each individual’s rights and dignity.

8. How can I provide feedback or make a complaint?

Your feedback is important to us. You can contact our team directly via phone or email, or use our online form. All concerns are handled confidentially and promptly.